Please drop us a line; share your experiences, give feedback, ask a question - we aim to respond within 24 hours.
South Pacific Berets ships berets across the globe at a fixed flat postage rate, automatically added when going through the payment process (and you will see the cost before making your final payment).
All berets are sent via NZAir International (New Zealand Post). Unfortunately NZ Post charges a high price for added tracking, making the berets prohibitively expensive, so therefore there is no tracking number provided. Fortunately, our record is extremely good where missing parcels are concerned. Most destinations have a typical delivery time of 4 - 12 working days, but there are exceptions:
German customers experience long delays due to the German Customs Service (in a bid to discourage German citizens to buy overseas). Strange, but true: deliveries can take up to 10 weeks.
Italy is one country where parcels have gone missing and, unfortunately, on a regular basis. The 95% of parcels that arrive can take up to 2.5 months delivery time. Although we do everything possible to track a missing parcel down, Italy is the only country we don't take responsibility for when a parcel seems to have gone missing.
If in a rush, or wanting absolute certainty about a timely delivery, we can arrange a tracked shipment via Courier Post (most destinations target delivery time of 5 working days). In that case, don't order via the web site, but send us your order via email; we'll calculate costs and send you a Paypal invoice in return.
If there is any material or manufacturing fault with your beret, we'll instantly replace or refund your money and the return postage cost is on us.
Returns for other reasons (size, colour, etc.) cannot be accepted. Most berets come in a sealed wrapper and, similar to swim- or underwear, we would like our customers to know that their purchase is indeed brand new and has not been tried on previously. If you have any questions about any beret to your liking or about sizing, please ask beforehand - always happy to answer questions and help!